Cleaning company to manage your office or building
Introduction
Hiring a cleaning company might seem like a straightforward task, but choosing the right one can make all the difference! According to recent surveys, over 70% of property owners have experienced dissatisfaction with cleaning services due to poor communication, inconsistent quality, or lack of professionalism. That’s a number too big to ignore!
Whether you’re managing a cozy home, a bustling office, or a rental property, finding a trustworthy cleaning partner is essential. In this guide, I’ll walk you through the most important things to consider before hiring a cleaning company. From credentials to customer service, we’ll cover everything you need to know to make a smart, informed decision. Let’s get started!
Understand Your Cleaning Needs
Before you even begin browsing websites or calling companies, take a step back and assess your specific cleaning requirements. This foundational step will save you time, money, and frustration down the line. Think of it as building a blueprint for the kind of service you truly need.
Type of Property
Not all cleaning companies specialize in every type of property. Identifying your property type helps narrow your search:
- Residential: Homes, apartments, villas—these often require attention to detail, gentle products, and a personal touch.
- Commercial: Offices, retail stores, and corporate buildings need professional-grade equipment and flexible scheduling to avoid disrupting business hours.
- Industrial: Warehouses, factories, and production facilities demand specialized cleaning protocols, safety compliance, and heavy-duty tools.
Each property type has unique challenges, so make sure the company you choose has experience in your category. For more practical tips on maintaining a clean workspace, check out our guide on how to keep an office clean.
Cleaning Frequency
How often do you need cleaning? This affects pricing, scheduling, and the kind of service package you’ll need.
- One-Time Deep Clean: Ideal for post-renovation, moving in/out, or seasonal refreshes.
- Weekly or Biweekly Maintenance: Great for homes or offices that need regular upkeep.
- Monthly or Custom Schedules: Suitable for low-traffic areas or budget-conscious clients.
Some companies offer flexible plans, while others stick to fixed schedules—so clarify this upfront.
Note: Many property owners overlook the long-term benefits. In reality, the advantages of regular janitorial services can significantly improve cleanliness and extend the life of your property.
Special Requirements
Do you have specific cleaning needs that go beyond the basics? These extras can make or break your satisfaction with the service.
- Carpet and Upholstery Cleaning: Not all companies offer this, and it often requires specialized equipment.
- Sanitization and Disinfection: Crucial for healthcare facilities, schools, or post-COVID protocols.
- Window Washing: Especially important for commercial buildings or multi-story homes.
- Post-Construction Cleanup: Involves removing debris, dust, and residue after renovations or builds.
- Green Cleaning: If you prefer eco-friendly products, make sure the company offers biodegradable, non-toxic solutions.
Being clear about these needs helps you avoid misunderstandings and ensures you get accurate quotes tailored to your situation.
Why This Step Matters
Understanding your cleaning needs isn’t just about logistics—it’s about finding a company that aligns with your expectations. When you know what you’re looking for, you can:
- Filter out unsuitable providers quickly
- Ask the right questions during consultations
- Avoid paying for services you don’t need
- Ensure the company is equipped to handle your property type and scope
Think of this step as your compass—it guides every decision that follows.
Note: Workplaces in particular can see big improvements. The top 5 benefits of regular office cleaning services highlight why consistency matters in maintaining a productive environment.”
Check Credentials and Certifications
When it comes to hiring a cleaning company, trust is everything. You’re inviting a team into your property—sometimes when you’re not even there—so it’s essential to ensure they’re legitimate, qualified, and accountable. Don’t just assume a company is professional because they have a nice website or a friendly voice on the phone. Verify everything.
Licensing & Insurance
A reputable cleaning company should be fully licensed to operate in your region. This means they’ve met local business requirements and are recognized as a legitimate entity. But licensing alone isn’t enough—liability insurance is a must.
- Why it matters: If a cleaner accidentally damages your property or gets injured on the job, insurance protects both you and the company.
- What to ask: Request proof of insurance and ask if it covers both property damage and worker injuries (general liability and workers’ compensation).
Hiring an uninsured company might save you a few bucks upfront, but it could cost you thousands later.
Certifications
Certifications aren’t mandatory, but they’re a strong indicator of professionalism and commitment to industry standards.
- ISSA (International Sanitary Supply Association): Companies certified by ISSA follow best practices in cleaning, hygiene, and business ethics.
- GBAC (Global Biorisk Advisory Council): GBAC-certified companies are trained in biohazard cleaning and infection prevention—especially important in healthcare or high-traffic environments.
- Other local or industry-specific certifications: Depending on your location, there may be regional certifications that add credibility.
These credentials show that the company invests in training and adheres to recognized standards of excellence.
Staff Vetting & Training
Even if the company is certified, the quality of service ultimately depends on the people doing the work.
- Background Checks: Ask if employees undergo criminal background checks before being hired.
- Training Programs: Are cleaners trained in safety protocols, equipment handling, and customer service?
- Uniforms and Identification: Professional companies ensure their staff are easily identifiable and presentable.
You want a team that’s not only skilled but also trustworthy and respectful of your space.
✅ Why This Step Matters
Verifying credentials isn’t just about ticking boxes—it’s about peace of mind. When you hire a company with proper licensing, insurance, and trained staff, you’re protecting your property, your time, and your investment.
So before you sign a contract or schedule a service, take a few minutes to ask the right questions. A reputable company will be happy to provide documentation and walk you through their qualifications.
Evaluate Experience and Reputation
When it comes to cleaning services, experience isn’t just a bonus—it’s a benchmark. A company that’s been around for years has likely faced a variety of cleaning challenges, refined its processes, and built a reputation based on consistency and quality. But how do you evaluate that reputation effectively?
Years in Business
Longevity speaks volumes. A cleaning company that has been operating for several years is more likely to have:
- A stable team of trained professionals
- Established cleaning protocols and customer service systems
- A proven track record of client satisfaction
While newer companies can also offer excellent service, those with more experience tend to be better equipped to handle complex or large-scale jobs.
Online Reviews and Testimonials
In today’s digital age, reviews are your best friend. They offer real-world insights into how a company operates and treats its clients.
- Google Reviews: Look for companies with a high rating and a large number of reviews. Read both positive and negative feedback to get a balanced view.
- Yelp, Facebook, Trustpilot: These platforms often include detailed customer experiences and photos.
- Testimonials on the Company’s Website: While helpful, remember these are curated—cross-check with third-party sources.
Pay attention to recurring themes in reviews. Are customers praising punctuality, professionalism, and thoroughness? Or are there complaints about missed appointments and poor communication?
Ask for References
Don’t hesitate to request direct references from the company. Speaking to past or current clients can give you a clearer picture of what to expect.
- Ask about the quality of cleaning, reliability, and how the company handles issues.
- If possible, speak to someone with a similar property type (e.g., office, apartment complex, retail store).
A reputable company will be happy to provide references and may even have case studies or client portfolios to share.
Awards and Recognition
Some companies go above and beyond and receive awards or recognition from industry bodies or local business groups.
- Look for badges like “Top Rated Cleaning Service” or “Best Commercial Cleaner in [City]”
- These accolades can be a sign of excellence and community trust
✅ Why This Step Matters
Evaluating experience and reputation helps you avoid costly mistakes. A company might offer attractive pricing, but if they lack professionalism or consistency, you’ll end up frustrated—and possibly needing to hire someone else to fix their work.
By doing your homework, you’ll find a cleaning partner who not only meets your expectations but exceeds them. Remember: a clean space starts with a clean reputation.
Compare Pricing and Service Packages
Let’s be honest—price matters. But when hiring a cleaning company, it’s not just about finding the cheapest option. It’s about finding the best value for your money. A low price might look appealing, but if it comes with poor service or hidden fees, it can quickly turn into a costly mistake.
Request Detailed Quotes
Always ask for a written, itemized quote before agreeing to any service. This helps you understand exactly what you’re paying for and prevents surprises later.
- What’s included? Make sure the quote specifies the number of rooms, types of cleaning (e.g., dusting, mopping, sanitizing), and any special services.
- Hourly vs. Flat Rate: Some companies charge by the hour, while others offer flat rates. Understand which model they use and how it affects your total cost.
- Supplies and Equipment: Are cleaning products and tools included in the price, or will you need to provide them?
Transparency is key—if a company hesitates to provide a detailed quote, that’s a red flag.
Note: If you’re comparing options, our page on business cleaning services near me can help you explore local providers and pricing.
Watch Out for Hidden Fees
Some companies advertise low base rates but tack on extra charges for things like:
- Stain removal
- High ceilings or hard-to-reach areas
- Weekend or holiday service
- Travel fees for remote locations
Ask upfront about any additional costs that might apply to your property or situation. A trustworthy company will be open about their pricing structure.
Compare Service Packages
Many cleaning companies offer tiered service packages to suit different needs and budgets:
- Basic Package: Covers general cleaning like dusting, vacuuming, and bathroom/kitchen wipe-downs.
- Standard Package: Includes everything in basic, plus extras like window cleaning or appliance wipe-downs.
- Premium Package: Offers deep cleaning, sanitization, and possibly add-ons like laundry or organizing.
Review each package carefully and choose one that aligns with your property’s needs. Don’t pay for services you won’t use—but also don’t skimp on essentials.
Flexibility and Customization
Can the company tailor a package to your specific requirements? Customization is a huge plus, especially if you have unique needs like:
- Pet-friendly cleaning
- Allergy-sensitive products
- Rotating deep-clean schedules
A company that’s willing to adapt its services shows that it values your satisfaction and is committed to long-term partnerships.
✅ Why This Step Matters
Comparing pricing and packages isn’t just about budgeting—it’s about making an informed decision. By understanding what’s included, identifying hidden fees, and choosing the right service level, you’ll avoid surprises and ensure you’re getting the best possible value.
Remember: the cheapest option isn’t always the best. Look for a balance of affordability, transparency, and quality.
Assess Cleaning Products and Equipment
The tools and products a cleaning company uses can tell you a lot about their professionalism, safety standards, and environmental responsibility. Whether you’re concerned about harsh chemicals, allergic reactions, or simply want a sparkling clean space, this step is crucial in choosing the right service provider.
Eco-Friendly and Non-Toxic Products
In 2025, more property owners are prioritizing green cleaning solutions—and for good reason.
- Health Benefits: Non-toxic products reduce exposure to harmful chemicals, especially important for homes with children, pets, or individuals with allergies.
- Environmental Impact: Biodegradable and eco-certified products help reduce pollution and waste.
- Indoor Air Quality: Harsh chemicals can linger in the air and affect breathing; green products help maintain a healthier indoor environment.
Ask the company if they use certified eco-friendly brands and whether they offer green cleaning as a standard or optional service.
Modern, Well-Maintained Equipment
The quality of cleaning equipment directly affects the results. Outdated or poorly maintained tools can lead to inefficient cleaning and even damage to your property.
- Vacuum Cleaners: Are they HEPA-filtered for better dust and allergen control?
- Steam Cleaners: Useful for sanitizing surfaces without chemicals.
- Microfiber Cloths and Mops: More effective at trapping dirt and reducing cross-contamination.
- Specialized Tools: For carpet cleaning, window washing, or high-reach areas.
A professional company should be able to explain what equipment they use and why it’s effective.
Disinfection and Sanitization Protocols
Post-pandemic, disinfection is no longer optional—it’s expected.
- Hospital-Grade Disinfectants: Ask if they use products approved by health authorities.
- Touchpoint Cleaning: Do they focus on high-contact areas like doorknobs, switches, and handles?
- Cross-Contamination Prevention: Do they use color-coded cloths or separate tools for bathrooms and kitchens?
These protocols are especially important for commercial properties, schools, and healthcare facilities.
Transparency and Product Information
A trustworthy cleaning company will be open about the products they use.
- Safety Data Sheets (SDS): Ask if they can provide documentation for their cleaning agents.
- Ingredient Lists: Especially important for clients with sensitivities or allergies.
- Custom Requests: Can they accommodate your preference for specific brands or types of products?
Transparency builds trust—and ensures you’re not left guessing about what’s being used in your space.
✅ Why This Step Matters
Assessing cleaning products and equipment helps you ensure that the company is not only effective but also safe and responsible. Whether you’re focused on health, sustainability, or quality, this step empowers you to make a choice that aligns with your values.
Remember: a clean space should never come at the cost of your health or the environment.
Review Customer Service and Communication
A cleaning company can have all the right tools and certifications, but if their customer service is poor, the experience can quickly become frustrating. Clear communication, responsiveness, and professionalism are just as important as the cleaning itself. After all, you’re not just hiring a service—you’re building a working relationship.
Responsiveness and Availability
How quickly does the company respond to inquiries?
- Initial Contact: Do they reply to emails or calls within 24 hours?
- Scheduling: Can they accommodate your preferred dates and times?
- Emergency Requests: Are they available for urgent or last-minute cleanings?
A responsive company shows that they value your time and are committed to providing reliable service.
Professionalism and Courtesy
From the first interaction, you should feel respected and heard.
- Polite and Friendly Staff: Whether it’s the receptionist or the cleaners, professionalism matters.
- Clear Explanations: Do they take time to explain their services, pricing, and policies?
- Respect for Your Space: Cleaners should treat your property with care and follow any specific instructions you provide.
Good manners and clear communication go a long way in building trust.
✅ Satisfaction Guarantees
A confident cleaning company stands behind its work.
- Re-clean Policies: If you’re not satisfied, will they come back to fix it?
- Refunds or Credits: Are there options if the service doesn’t meet expectations?
- Service Follow-Up: Do they check in after the job to ensure you’re happy?
These guarantees show that the company is committed to customer satisfaction—not just completing a task.
Handling Complaints and Feedback
No service is perfect, but how a company handles issues says everything.
- Complaint Resolution: Do they have a clear process for addressing concerns?
- Feedback Channels: Can you easily leave reviews or suggestions?
- Adaptability: Are they willing to adjust services based on your feedback?
A company that listens and improves is one you can rely on long-term.✅ Why This Step Matters
Reviewing customer service and communication helps you avoid misunderstandings, delays, and disappointment. A cleaning company that communicates well is more likely to deliver consistent, high-quality service—and make your life easier in the process.
Remember: great cleaning starts with great communication.
Understand Contract Terms and Flexibility
Before you commit to any cleaning service, take a close look at the contract terms. This is where many misunderstandings happen—and where you can protect yourself from unexpected fees, rigid policies, or unsatisfactory service. A good cleaning company will offer clear, fair, and flexible terms that work for both parties.
Review Cancellation Policies
Life happens—schedules change, budgets shift, and sometimes you need to cancel or reschedule a cleaning.
- Notice Periods: How far in advance do you need to cancel without penalty?
- Cancellation Fees: Are there charges for last-minute cancellations?
- Refunds: If you’ve prepaid, will you get your money back?
Look for companies that offer reasonable cancellation terms and don’t lock you into rigid commitments.
Contract Length and Commitment
Some cleaning companies require long-term contracts, especially for commercial clients. While this can offer stability, it’s important to know what you’re signing up for.
- Month-to-Month vs. Annual Contracts: Which option suits your needs best?
- Trial Periods: Can you test the service before committing long-term?
- Automatic Renewals: Are you notified before your contract renews?
If you’re unsure about the company, start with a short-term agreement and scale up once you’re confident in their service.
Liability and Insurance Clauses
Contracts should clearly outline who is responsible in case of damage, theft, or injury.
- Property Damage: Will the company cover repairs or replacements?
- Employee Injuries: Are cleaners covered under workers’ compensation?
- Insurance Documentation: Can they provide proof of coverage?
These clauses protect you legally and financially—don’t skip this part!
Scheduling Flexibility
Your cleaning needs might change over time. A flexible company can adapt to your evolving schedule.
- Rescheduling Options: Can you easily change your cleaning days or times?
- Holiday Adjustments: Do they offer alternate dates during public holidays?
- Emergency Services: Are they available for urgent cleanups?
Flexibility is a sign of good customer service and a company that values long-term relationships.
✅ Why This Step Matters
Understanding contract terms and flexibility ensures that you’re not caught off guard by hidden clauses or rigid policies. It gives you control over your service and peace of mind knowing that your provider is transparent and fair.
Before signing anything, read the fine print, ask questions, and make sure the agreement aligns with your expectations. A good contract is the foundation of a great partnership.
Look for Customization and Scalability
Every property is unique—and so are its cleaning needs. A one-size-fits-all approach might work for basic tasks, but if you want a cleaning service that truly fits your space, lifestyle, or business operations, customization and scalability are key. Whether you’re managing a growing office, a multi-unit rental, or a home with specific sensitivities, your cleaning company should be able to adapt.
Tailored Services for Your Property
A great cleaning company will take the time to understand your space and offer services that match your exact requirements.
- Room-by-Room Customization: Need extra attention in the kitchen or less frequent cleaning in guest rooms? They should be able to adjust.
- Special Requests: From using specific brands of cleaning products to following unique routines (like cleaning around pets or children), flexibility is essential.
- Property Type Considerations: Whether it’s a high-rise apartment, a retail store, or a medical clinic, the company should have experience and protocols tailored to your environment.
Customization ensures that you’re not paying for unnecessary services—and that your priorities are respected.
Scalability for Growth
If you’re a business owner or property manager, your cleaning needs may evolve over time. A scalable cleaning company can grow with you.
- Multi-Location Support: Can they handle multiple properties or branches?
- Increased Frequency or Scope: As your space expands, can they increase service volume without compromising quality?
- Staffing Capacity: Do they have enough trained personnel to meet growing demands?
Scalability is especially important for startups, expanding offices, or real estate portfolios. You don’t want to switch providers every time your needs change.
Add-On Services
Sometimes, you need more than just basic cleaning. Look for companies that offer add-on services to enhance convenience and value.
- Window Cleaning
- Carpet and Upholstery Care
- Laundry and Linen Services
- Pest Control
- Organizing and Decluttering
These extras can save you time and reduce the need to hire multiple vendors.
Also, sustainability is another factor worth considering. Choosing green janitorial services ensures eco-friendly cleaning while maintaining a healthy indoor environment.
Flexible Service Plans
Can the company adjust your plan as needed?
- Seasonal Adjustments: More frequent cleaning during allergy season or holidays?
- Temporary Upgrades: Hosting an event or expecting guests? Can they offer a one-time deep clean?
- Downgrades: Need to scale back temporarily? Will they accommodate without penalty?
A flexible provider is one that truly partners with you—not just sells you a package.
✅ Why This Step Matters
Looking for customization and scalability ensures that your cleaning service is future-proof. It’s not just about what you need today—it’s about what you might need tomorrow. A company that listens, adapts, and grows with you is one you’ll want to keep for the long haul.
What’s Included in the Contract Beyond Daily Services?
Make sure to review the contract carefully to understand what services are covered and which are considered extras. A reliable cleaning company should offer a range of additional services that are critical to facility management cleaning services and maintaining the overall property. Some examples of these additional services to look for include:
Interior and Exterior Window Cleaning: A comprehensive cleaning company will use specialized squeegees and effective cleaning chemicals to ensure your windows are spotless, both inside and out. This is often a part of facility maintenance cleaning to preserve the appearance and hygiene of the building.
Carpet Cleaning Services: Depending on the needs of your property, they might offer general carpet shampooing or more intensive deep cleaning, which is essential for carpets that experience heavy foot traffic and staining. Regular carpet cleaning is a key part of cleaning service facility maintenance.
Tile and Floor Cleaning: Beyond routine mopping, high-quality services might include specialized tile cleaning or stripping and waxing for hard floors to maintain a polished look. These services often fall under building maintenance management.
Stripping and Waxing Services: For properties with waxed floors, ask if the company offers floor stripping and waxing to keep surfaces clean and protected over time. This ensures your property meets high standards of general building maintenance.
Do you need professional cleaning service for you property? Contact us now and get a free quote.
FAQs
What is the 20 minute rule in cleaning?
What questions to ask when hiring a cleaning service?
What is the average cost to clean a 2000 sq ft house?
On average, cleaning a 2,000 sq. ft. house costs between $150 to $250 depending on location, type of cleaning (deep vs. standard), and company rates. Prices may increase for add-ons like carpet or window cleaning.
✅ Conclusion
Hiring a cleaning company isn’t just about ticking a box—it’s about choosing a partner who will help you maintain a clean, healthy, and welcoming environment. Whether you’re managing a home, office, or commercial space, the decision you make today can impact your comfort, productivity, and peace of mind for months or even years to come.
Let’s recap the key points:
- Understand Your Cleaning Needs: Know your property type, frequency, and any special requirements.
- Check Credentials and Certifications: Verify licenses, insurance, and staff qualifications.
- Evaluate Experience and Reputation: Look for proven track records, reviews, and client references.
- Compare Pricing and Service Packages: Focus on value, transparency, and flexibility.
- Assess Cleaning Products and Equipment: Prioritize safety, effectiveness, and eco-friendliness.
- Review Customer Service and Communication: Choose a company that listens, responds, and guarantees satisfaction.
- Understand Contract Terms and Flexibility: Protect yourself with clear, fair agreements.
- Look for Customization and Scalability: Ensure the service can grow and adapt with your needs.
Now that you’re equipped with this knowledge, you’re ready to make a confident, informed decision. 🧼✨
🚀 Next Steps
- Create a checklist based on the sections above.
- Reach out to 2–3 companies and ask the right questions.
- Compare quotes, reviews, and service offerings.
- Choose the provider that aligns best with your needs and values.
A clean space isn’t just about appearances—it’s about creating an environment where you can thrive. So take your time, do your research, and choose a cleaning company that truly earns your trust.
CLEANING SERVICES TWIN CITIES
